Customer Care
Return & Exchange
Policy
We want every Lysoric bag to earn its place on your shoulder. If something isn't right, here's exactly how our return and exchange process works.
10 Days
Return window from date of delivery
Free
Pickup for eligible returns & exchanges
5–7 Days
Refund processing after we receive the item
How It Works
1
Raise a Request
Go to My Orders and select Return or Exchange within 10 days of delivery.
2
Schedule Pickup
Pick a convenient date. Keep the bag unused, tagged and in original packaging.
3
Quality Check
Once we receive the bag, our team inspects it against our return conditions.
4
Refund / Exchange
Approved returns are refunded or the new size/color is shipped right out.
Eligibility
✓ Eligible for Return
- Bag is unused, unwashed and undamaged
- Original tags, straps and packaging are intact
- Return requested within 10 days of delivery
- Manufacturing defect or wrong item delivered
✕ Not Eligible
- Signs of use, stains or odour on the bag
- Missing original tags or packaging
- Return requested after 10 days
- Items purchased during clearance/final sale
Frequently Asked Questions
How do I exchange a bag for a different size or colour?
Select Exchange instead of Return in My Orders, choose the new size or colour you'd
like, and schedule a pickup. Once we receive the original bag and it clears quality
check, the replacement is dispatched at no extra cost.
When will I get my refund?
Refunds are processed within 5–7 business days after the returned bag passes quality
check at our warehouse. The amount is credited to your original payment method, or as
store credit if you chose that option.
Is pickup available at my location?
We offer free doorstep pickup across most serviceable pin codes. If pickup isn't
available in your area, we'll share a self-ship address and reimburse standard
shipping charges on approved returns.
Can I return a bag bought during a sale?
Bags purchased at regular price are eligible for return as per our standard policy.
Items marked as clearance or final sale at checkout are not eligible for return, but
are still covered for manufacturing defects.